Customer Onboarding Hub | Hepatoscope by E-Scopics

Customer Portal

Your Deployment Journey

Follow your step-by-step track from order confirmation to your first clinical exam. Access required documents, technical specifications, and tutorial videos along the way.

Order Acknowledgement

Your signed Sales Agreement or Purchase Order has been received and validated through an Order Acknowledgement, sent to you with additional information.

Documents Shared

Customer Intake Information Form
Laptop minimum requirements (See details below)

Data processing requirements: 3 possible options

Windows OS

1 - Standard (x86)

CPU	Intel® Core™ i7 or AMD Ryzen 7
GPU	NVIDIA® GeForce RTX™ 20-50 series
RAM	16 GB

2 - Arm64 Architecture

CPU	Snapdragon® X Plus or Elite (12 cores)
RAM	16 GB

Mac OS (Ver 2.2 and above)

3 - Apple Silicon

CPU	Apple M3 Chip
OS	macOS Sonoma (14.x)
RAM	16 GB

USB Requirements USB-C connector with USB 3 protocol.

Display Requirements A 13.5-inch touch screen is recommended for optimal use. A contrast ratio of 1600:1 is recommended.

Recommended hosts: Microsoft Surface Laptop Studio 2 (x86) or Microsoft Surface Pro 11 (Arm64).

Important: Please contact support (support-usa@e-scopics.com) if a DELL equipment is anticipated to be used as a host.

Customer Stakeholder: Primary contact

Kick-off & Requirements (including Connectivity / EHR)

A technical engineer will contact you to understand your ecosystem and Hepatoscope environment.

System Administrator: Manages the Windows or macOS laptop. Responsible for downloading and installing the ES Series App Store and Hepatoscope using a host Administrator account.
Hepatoscope Software Administrator: Receives license credentials, manages Hepatoscope software settings (institution details, users, EHR connectivity), and performs application updates.
Operator: Any healthcare professional who performs daily patient exams.
Clinician: Provider who reviews and interprets exam results.

Customer Stakeholder: IT department / Third-party vendor (Sys Admin / Hepatoscope Admin) Office Manager / Chief Nurse (Hepatoscope Admin)

Hardware Shipment

Our Operations team coordinates the shipment of your probe(s). Your logistics department receives the delivery tracking information.

Customer Stakeholder: Logistics contact

Software Installation

Your IT System Admin must log into the designated laptop using a Windows or macOS Administrator account to install the ES Series App Store and Hepatoscope Software.

E-Scopics Support sends a dedicated email “Welcome to the Community” to the designated System Admin including ES Series App Store credentials, tutorials and instructions.

Download IT Installation SOP

Windows OS Updates

Ensure that there are no Windows OS incomplete or pending updates. Any available OS update shall be installed before installing Hepatoscope.

Download & Install ES App Store

Log into the laptop with an Administrator account. Download and run the installer linked in the Welcome email.

Install Hepatoscope

Launch the ES App Store, log in with the provided email/password. Find "Hepatoscope" in the catalog, select your active license, and click Install.

Restart & Connect

CRITICAL: Close your session or restart the laptop. Plug in the e.C5-1 probe, and you can now launch the Hepatoscope App.

Customer Stakeholder: IT System Administrator

Training Process

To ensure your team is fully prepared to operate Hepatoscope, we provide targeted training sessions based on user roles. This guarantees both accurate acquisitions and confident diagnoses.

Our Clinical Applications Specialist typically comes on-site to provide a 4-hour practical training session for Hepatoscope operators, focused on liver exam repetition . At the end of the training, trainees shall be able to perform an exam with Hepatoscope, collect expected measurements, acknowledge exam success or failure and generate an exam report.

Download Training Process

Our Clinical team leads a 1-hour video conference to provides guidance on how to review exam reports, as well as measurements & acquisitions quality, and how to understand exam outcomes.

Customer Stakeholder: Operators and Clinical staff

Go-Live

You are officially ready to scan! Start using the Hepatoscope in your routine point-of-care consultations to triage and evaluate patients.

Customer Stakeholder: All Users

Beyond Go-Live

Connectivity / EHR Implementation (if applicable)

Our technical engineer ensures your Hepatoscope system gets connected to your IT environment / EHR.

Customer Stakeholder: IT System Administrator

Post-launch follow-up

Within 3 weeks following your go-live, our team conducts follow-up sessions with Hepatoscope operators, interpreting clinicians, administrative staff members.

Customer Stakeholder: All Users

Tutorial Video Hub

Master every aspect of the Hepatoscope ecosystem. Watch our official guides covering clinical exams and data interpretation.

For Clinical Staff

Performing a Liver Exam

Learn optimal patient positioning, ultrasound guidance, and how to capture Liver Stiffness (LSM) and report exam measurements.

For Clinical Staff

Essentials of a Liver Exam

Discover how healthcare professionals can easily locate the liver and perform key measurements to assess liver health.

For Clinical Staff

Probe Handling and Positioning

Understand how the e.C5-1 Hepatoscope ultrasound probe should be handled and positioned on the patient to ensure accurate imaging.

For Patients & Staff

Liver Exam Overview

A presentation for patients demonstrating how a liver exam is performed with the Hepatoscope ultrasound system.

Need help along the way?

If you encounter any issues during the installation or kickoff phase, please join your scheduled video call directly from the Hepatoscope laptop, or reach out to our team immediately.

Contact Support